Shipping policy

Shipping Policy

Shipping Destinations

We currently ship to the United States only.

Order Processing Time

Orders are processed within 1–3 business days (Monday–Friday) after payment has been successfully completed. Orders are not shipped or delivered on weekends or holidays.

Delivery Time

Orders are shipped from our fulfillment centers. Estimated delivery time within the United States is 5–10 business days after processing. Total time from order to delivery is approximately 6–13 business days.

Shipping Cost

We offer free standard shipping on all orders within the United States. There are no hidden fees — the price you see at checkout is the price you pay.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package every step of the way. Please allow up to 48 hours for the tracking information to become active.

Shipping Delays

Delivery times are estimates and are not guaranteed. Delivery may occasionally be affected by factors beyond our control, such as carrier delays, weather conditions, or public holidays. We appreciate your patience and understanding.

Change of Address

Please contact us immediately at info@lextam.com if you need to change your delivery address. Once an order has shipped, we are unable to modify the shipping address.

Order Cancellation

If you wish to cancel your order, please contact us at info@lextam.com as soon as possible. Orders cannot be cancelled once they have been shipped.

Wrong or Undeliverable Address

Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

Contact

For any shipping questions, please contact our customer service team at info@lextam.com. Customer support is available Monday–Friday, 9:00 AM – 5:00 PM (EST), and we aim to respond within 24 hours.

LEXTAM
ul. Krasnowolska 17C
02-849 Warszawa, Poland