Refund policy
Return and refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
How to Return an Item
To start a return, contact us at info@lextam.com with your order number and the reason for the return. Once your return is approved, please ship the item to our return address:
LEXTAM
ul. Krasnowolska 17C
02-849 Warszawa, Poland
In many cases, we may offer a refund or a free replacement without requiring the item to be shipped back — we will let you know in our response. When a return shipment is required, the customer is responsible for return shipping costs, except for damaged, defective or incorrect items. Items sent back to us without first requesting a return will not be accepted.
Order Cancellation
Cancellation period: you may cancel your order free of charge at any time before it has shipped by contacting us at info@lextam.com. Once an order has shipped, it can no longer be cancelled, but our 30-day return policy applies.
Restocking Fee
We do not charge any restocking fee on returns.
Damaged Goods and Issues
Please inspect your order upon reception and contact us at info@lextam.com within 7 days of delivery if the item is defective, damaged, or if you received the wrong item. In these cases, the return shipping is on us and we will provide a free replacement or a full refund — you will never pay for returning a damaged or incorrect item.
Refund Method
All refunds are issued to your original payment method — the credit card, debit card or other payment method used at checkout. We do not issue refunds as store credit unless you specifically request it.
Refund Processing Time
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, it takes up to 10 business days for us to process the refund to your original payment method. Please remember it can take additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@lextam.com.
Exceptions / Non-returnable Items
Certain items cannot be returned, such as custom or personalized products and personal care goods that have been opened for hygiene reasons. Gift cards are non-returnable.
Exchanges
The fastest way to get what you want is to request a return for the item you have, and once the return is accepted, make a separate purchase for the new item.
Contact
For any questions about returns and refunds:
Email: info@lextam.com
LEXTAM
ul. Krasnowolska 17C
02-849 Warszawa, Poland